Mansfield Motors

Yes, of course we'll try to help! Depending on how the day is panning out, however, we may or may not have a chance to actually look at your car. We will put you on "Standby" and if your car is here when a technician needs work, we can start diagnosis or repairs as required. Of course, customers with appointments are our first priority and sometimes standby cars are not looked at the same day.

We won't slam the door in your face, but we just worked a 10 hour day and have wives, kids and families to go home to. Please try to make arrangements that allow you to comfortably arrive before closing.

We can also accommodate this!

If you have reason to believe that you won't make it before closing,  be sure and mention this when booking in or dropping off your car that you want to arrange a "Lock Out". When work on your car is complete, you will still receive a phone call advising you so.  For us to exercise this option, you will also need a spare key or alarm fob in order to gain entry to your car. Here's how this works: once the car is finished, you pay over the phone with a Credit Card. We'll place all your finished paperwork along with the key you provided us, into your glove box. We'll lock the keys in the car, and you can pick up whenever is convenient after hours. Your car will be parked off the road in our well lit car park directly in front of our building.

We do not advocate these solutions and we disclaim any liability for theft or damage beyond our control. We offer these logistical solutions as a convenience, not as a primary means of delivery or collection.

If your car needs to stay overnight because it's awaiting parts or additional repairs, unlike other garages your car will not be left outside. Rest assured all customer's cars are stored safely and securely inside our workshop for your peace of mind.

Naturally we always endeavour to keep you informed with progress reports. So you know exactly what is going on.

When you drop your car in, we will do a thorough 62 point safety check, and then generate a report based on your car's specific requirements.  If we feel that there is work that needs to be done urgently (which has been overlooked at other services) then we will call you and speak about our concerns.  Remember, we will never rip you off, we only talk to you about legitimate problems (you can look up our technical section to see exactly what the problem is and why we need to fix it).  If you give your permission, we will go ahead and fix it.  If you don't, then we will complete a thorough service, and the issues we raised will still remain on your invoice in case you wish to rebook in a few weeks or have the items addressed at your next scheduled service.  There is no pressure.  The choice is yours.

We proudly use & recommend Penrite fluids. Penrite make a Better Class of Oil. Their premium engine oils always go the Extra 10 above the industry benchmark. So if the industry recommends a 10W-30 for example, Penrite make a 10W-40.

• Log Book Servicing

• Log Book Servicing for new cars

 • Mechanical Repairs

 • General Servicing

• Fleet Servicing

• Qualified Auto Electrician On Site

• Air Conditioning ( ARC Licensed )

• Queensland Transport Approved Inspection Station ( Road Worthy )

We can accommodate this. We have the "Early Bird" system for when we are closed. Here's how it works: park your car in the car park in front of our building. (closest to the building is best) Remove visible valuables and lock your car normally. Write us a short note with your details -- most important is the best phone number to contact you with. Deposit the note & the key into the secure box to right of the front door (marked early bird). When we open (@ 730am) we'll retrieve the key & once the workshop is organised we will call to confirm that we've received your car and make sure we are on the same page about what you want us to do with it! We can be very busy in the mornings, so if you have not received a call about your Early Bird, be sure to check in around 930am or 10am to see what's up.

The other system is a little more simple: you can drop your car off any day prior to your appointment during business hours. All cars are securely locked inside our alarmed premise for your peace of mind, so you can be at ease. Of course, this option only works for people who don't need their cars in the evening. Please note there are no additional storage fees for this service.

Yes - Via email or letter.